Issue Identification:
J. Hatton contacted specialist Grant Crowden after noticing a leak in the attic of his home, accompanied by missing shingles which indicated potential extensive damage. During a thorough inspection, Grant discovered that the roof had sustained significant wind and hail damage. He documented the issues and took photographs as evidence to support a claim. After a detailed assessment, Grant reached out to the customer’s insurance provider, Auto Owners Insurance, and successfully advocated for a full roof replacement.